Refund policy

Our commitment

We want you to feel confident buying from Baycove. If something isn't right with your order, we're here to help.

Return window

You may request a return within 30 days of the delivery date.

Eligibility

To be eligible for a refund, items must be unused, in the same condition you received them, and in their original packaging. Damaged, defective, or incorrect items are eligible for a full refund or replacement regardless of condition. Final sale or clearance-marked items are not eligible for return unless defective.

How to start a return

Email us with your order number, the item or items you'd like to return, and the reason. We'll confirm eligibility and send return instructions within 1 to 2 business days.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method within 5 to 10 business days. You'll receive an email confirmation once it's issued. Shipping charges from the original order are non-refundable unless the return is due to our error, such as a damaged, defective, or incorrect item.

Return shipping

Customers are responsible for return shipping costs, except when the return is due to a damaged, defective, or incorrect item. In those cases, we'll cover return shipping or arrange a replacement at no cost to you.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We can only cancel or modify orders that have not yet entered fulfillment. Once an order has shipped, our standard return process applies.

Questions?

Reach us anytime at hello@trybaycove.com